Payment

Payment
What are the available methods of payment?
 
For orders deliver to Hong Kong or overseas:


Credit Card /
Paypal Account

We accept all major credit cards (VISA, MasterCard and American Express) from customers with - or without - PayPal Accounts.

To make a payment through your PayPal account, you first need to open an account with PayPal. Please visit PayPal's official website for detailed information on how to create an account and make payments.

 

 

 

 

   

 

 

Do I need a PayPal account to pay my purchases?
No. You can pay with your credit/debit card (Visa, MasterCard, and American Express) - all without having a PayPal account.

 

Is there a limit to how much I can purchase?
To protect you that we have a limit of HK$2,000 (exclude shipping charges) per order with a maximum quantity of 10 units per order. If you would like to purchase over 10 units, you can email us with your desired quantity. We will make special arrangement for you. If you are interested in buying a large number of items, or are interested in wholesale opportunities, please click here for details

 

What currency will I ultimately have to pay with?

The payment currency for credit card and PayPal will be Hong Kong Dollars or US Dollars.

 

 

What is the exchange rate?

The exchange rate is depending on the method of payment. Please contact your credit card company, PayPal for details.

※Please note that the approximate price estimate displayed on the item information pages is intended only to be a rough guide. The rate used to calculate this estimate and the actual rate used when you make your purchase may differ.

 

I want to know the flow of settlement. When does Venergy.hk charge the payment?
We will charge your credit card for your order confirmation and arrange order delivery right away. For the billing date of your credit card, please contact your credit card company directly.

 

I want to change the method of payment after making an order.
We are very sorry that the method of payment cannot be changed after the order is accepted.

 

I had finished the check-out process, but I do not receive "Notification of Payment". What should I do?

 

1. The payment data from PayPal or Alipay to Venergy.hk may need maximum 2 days. The email of “Notification of Payment”from Venergy.hk to customer will be sent after the receiving the payment data, so please note that the email may be delayed.

2. The email of“Notification of Payment”may be regarded as spam mail and cannot reach to you.

 

If you have made the payment and no email received after 2 days, please kindly contact us at customer@venergy.hk

 

 

What can I do if the payment has not completed?
If you are choosing our online payment system to place your order and unable to complete your payment in time, you will still receive our“Order Confirmation”by e-mail to confirm your order, and if you would like to continue to complete your payment online, please click the payment link shown on your“Order Confirmation”email within 24 hours, otherwise, your order will be automatically cancelled, so please place your order again. You will also receive our“Notice of Order Cancellation”by e-mail to confirm your order has been cancelled.