Delivery


Local Delivery

 

For orders in Hong Kong , we will use Local Courierpost provided by Hongkong Post as our delivery company. Please note that we do not deliver to P.O. Boxes and hotels. Below is the summary of shipping rates per order:

 

Delivery Method

           Shipping Fee

    Delivery Time 

   2-3 working days



Local Courier post #



FREE

 

# If nobody is at the delivery address at the time of delivery, the Hongkong Post will leave you a notice card for you to re-arrange the delivery

Upon payment completion, products will be delivered to your designated address after 2 -3 working days during office hours.

Delivery will be made within the HKSAR region excluding Outlying islands and International Airport. 

No delivery service is available during Sunday, public holiday and typhoon signal No.8 is raised or a black rainstorm warning is in effect. 

 

Overseas Delivery

 

Service charge varies according to your selected delivery method and destination. You can choose either mailing by registered ordinary airmail or international express mail service (EMS) delivery, which are offered by Hongkong Post. Below is the summary of shipping rates per order:

 

Registered Ordinary Airmail
Delivery Time:
7 - 14 (working days)
Shipping Fee (HK$)

Express Shipping

(EMS) 
Delivery Time:
3 - 6 (working days)
Shipping Fee (HK$)

 

 

        Asia

          58

Asia

118

 

International

          69

International

180

 



Asia

China, Macau, Taiwan, Singapore, Malaysia, Korea, Thailand

 

Delivery Time

 

These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Venergy.hk cannot guarantee delivery times; we do our best to process orders as soon as we receive them. You are expected to receive your orders within 2 - 14 business days (excluding the day placing the order) depending on the delivery country and shipping method selected.

 

 

Venergy.hk Business Days: 9:00 am - 6:00 pm Monday to Friday, excluding public holidays within Hong Kong. Orders received between Monday and Friday is usually processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day.  You may check the delivery time of your order status in "my account".



PLEASE NOTE: Since some of the Customs in the European countries including UK, France and Germany may take a relatively long time to inspect the parcels, the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please contact us for more assistance.

 

Dispatch notification

 

We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after placing the order online. If you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails. Please refer to the “MY Account> Order History” section for more details.

 

Free Shipping

 

For delivery addresses within Hong Kong, free shipping will be provided for all order.

You may return products sold by venergy.hk no more than 7 days of receipt of your order. Should this happen please refer please return the damaged product(s) by simply follow our Returns Policy and contact us.